If you can not afford to top up your prepayment meter or you are unable to get out to top it up, your energy company will give you emergency credit. Emergency credit is usually around £10, which you should get automatically. If you do not get this when you need it, you can ask your energy company.
If you are vulnerable your energy company may agree to extend this emergency help on request. However, this needs to be paid back, and you will need to agree with your energy provider how you will do this.
If you can not afford to top up your prepayment meter you may be eligible for a Fuel Voucher to help you over the crisis.
Carers Support Merton can refer eligible Carers for fuel vouchers. Please call the office on 020 8646 7515 between 10am and 4pm Monday to Friday or email firstname.lastname@example.org with your name, address and a contact number.