The new Care Act (2014) came into force on 1 April 2015 and gave carers important new rights, placing carers on an equal footing to the people they care for. The care provided can be practical or emotional support. These rights include taking into consideration the carer’s health and wellbeing, family relationships and their need to balance their home life with their education or work. In addition, all local authorities must provide advice and information to try to prevent carers’ needs from getting worse. A carer can refuse an assessment, but still has the right to one even if the person they care for refuses services.

Carers Support Merton carries out (non-urgent) Carers Assessments and reviews on behalf of the London Borough of Merton.

The assessment must consider...

  • whether the carer is willing and able to continue to provide care
  • the impact of caring on their own wellbeing
  • how the provision of support would enable a carer to achieve their desired day to day outcomes
  • how the carer can gain access to resources or support from the wider community


Following an assessment our experienced Needs Assessors will assist the carers we assess to develop a Support Plan. We will facilitate the Carers Discretionary Grant, where applicable.

If carers’ needs are found to be eligible they are entitled to support, sometimes funded by their local authority. CSM can make suggestions regarding services and support plans for the carer. Merton Council holds the budget and will make the final decision regarding the suggested services.  If you would like to know more or to request a Carers Assessment, you can contact us directly to arrange one.

“I have just had an assessment done. I have been my son’s carer for the last 27 years unpaid and at this assessment I was asked about my needs. This has never happened before. ” Carer *

“It is the only time in the year when I am asked about me. That in itself validates the process in my eyes. We discuss me, how I am coping and what’s available. All our other contact with healthcare professionals centres around my husband. Having that opportunity and someone who understands without me explaining has meant something. ” Carer *

“Knowing I have the right to be asked if I am ‘willing and able to continue caring,’ has stopped the crucifying assumption I have a duty to care until I drop.”Carer*

* Carers Trust 2016